Returns & Refunds Policy

1. Our Promise

Orison Academy LLC believes a learning journey should never begin with risk. If a course you purchased from us is not the right fit, you are entitled to ask for your money back under the terms below. We keep this policy deliberately generous, because we would rather refund a learner than keep someone in a course that does not serve them.

2. Individual Courses (First Light plans)

• 14-day refund window. You may request a full refund within 14 calendar days of purchase, for any reason, as long as you have completed less than 50% of the course lessons.
• Completed more than 50%? Contact us anyway. We review these requests case by case and often issue a partial refund or a credit toward another course.
• Duplicate or accidental purchases are always refunded in full, with no time limit.

3. Subscriptions (Orison Pro)

• You may cancel at any time from your account page. Cancellation stops all future billing immediately; no cancellation fee is ever charged.
• If you cancel within 7 days of a renewal charge and have not accessed any lesson in that billing period, we refund that charge in full.
• After cancelling, you keep access until the end of the period you already paid for.

4. Team and Corporate Plans (Sunrise Team)

Team plans may be cancelled with a full refund within 30 calendar days of the first invoice if fewer than half of the purchased seats have been activated. After that, cancellation takes effect at the end of the current billing term and unused seats are credited toward your next term.

5. Technical Problems Are Always Refundable

If a course cannot be accessed, a video will not play, or a download is broken and our support team cannot resolve it within 5 business days, you are entitled to a full refund regardless of how much of the course you have completed or how long ago you purchased it.

6. How to Request a Refund

• Email info@orisonacademy.com with the subject line “Refund request”, or call +1 (681)-301-1934 (Mon–Fri, 9AM–6PM CST).
• Include the name on the order, the email used at checkout, and the course or plan name. A receipt number helps but is not required.
• We acknowledge every request within 2 business days and approve or explain our decision within 5 business days.

7. How Refunds Are Paid

Approved refunds are returned to the original payment method in the original currency, normally within 5–10 business days depending on your bank or card issuer. We never issue store credit instead of a refund unless you specifically ask for it. We do not charge any processing or administrative fee on a refund.

8. Certificates and Access After a Refund

When a refund is issued, access to the refunded course ends and any certificate earned from it is withdrawn. Your account, notes, and other purchases are not affected.

9. Limited Exceptions

We may decline a refund only where there is clear evidence of abuse, such as repeatedly purchasing and refunding the same course, sharing account credentials, or redistributing our course materials. We will always explain our reasoning in writing.

10. Your Statutory Rights

Nothing in this policy limits any consumer right you have under the laws of Texas, the United States, or your country of residence. Where local law gives you a stronger right to cancel or be refunded, that law applies.

11. Questions

Orison Academy LLC, 5900 Balcones Drive Suite 100, Austin, TX 78731
Email: info@orisonacademy.com  |  Phone: +1 (681)-301-1934