Payment Policy

1. Purpose of This Policy

This Payment Policy explains how Orison Academy LLC takes payment for courses and plans, how we keep your card details safe, and exactly what you will be charged and when. Our aim is that you never see a charge you did not expect.

2. Accepted Payment Methods

• Visa, Mastercard, American Express and Discover credit or debit cards.
• Popular digital wallets such as Apple Pay and Google Pay, where offered at checkout.
• Bank transfer or purchase order for Sunrise Team and corporate plans, on request.

All prices are quoted and charged in US dollars (USD). Your bank may apply its own currency conversion or foreign transaction fee, which we do not receive and cannot control.

3. Secure Checkout

Payments are processed by PCI-DSS compliant payment providers over an encrypted (TLS) connection. Card numbers, expiry dates and security codes are sent directly to the payment provider and are never stored on Orison Academy servers. Our staff can never see your full card number. We do not store card details for future use unless you explicitly choose to save a card for a subscription.

4. One-Time Course Purchases

• You are charged once, at the moment of purchase, for the price displayed at checkout.
• Access to the course is granted immediately after the payment is approved.
• A receipt is emailed to you automatically. Invoices with a company name and tax details are available on request.

5. Subscription Billing (Orison Pro and Sunrise Team)

• Subscriptions renew automatically on the same date each month until you cancel, using the payment method you saved.
• We email a renewal reminder at least 3 days before every charge, showing the amount and the date.
• You may cancel at any time from your account page or by emailing us. Cancellation takes effect immediately for future billing; there is no cancellation fee and no minimum term.
• After cancelling you keep access until the end of the period you have already paid for.
• If we ever change a subscription price, we will tell you at least 30 days in advance and you may cancel before the new price applies.

6. Taxes

Sales tax or VAT is calculated at checkout based on your billing location and is shown as a separate line before you confirm payment. Business customers may enter a valid tax or VAT number where their jurisdiction allows the charge to be adjusted.

7. Failed or Declined Payments

If a subscription payment fails, we retry up to three times over 7 days and email you each time. Your access stays open during this grace period. If payment still cannot be taken, the subscription is paused rather than cancelled, so you can restart it later without losing your progress. We never add a late fee or penalty charge.

8. Receipts, Invoices and Records

Every payment produces an emailed receipt. Copies of receipts and invoices are available at any time by writing to info@orisonacademy.com, and we keep them for 7 years so you can always reconcile a charge with your bank statement.

9. Refunds

Refunds are always returned to the original payment method and are governed by our Returns & Refunds Policy — in short, 14 days no questions asked on individual courses, cancel a subscription any time, and a full refund whenever a technical fault on our side prevents you from learning. We charge no administration fee on refunds.

10. Unrecognised Charges and Chargebacks

Charges appear on your statement as “ORISON ACADEMY”. If you see a charge you do not recognise, please contact us first at +1 (681)-301-1934 or info@orisonacademy.com. We investigate within 2 business days and, where the charge is ours and unwanted, refund it directly — this is normally faster than a bank dispute. Raising a chargeback does not affect your right to a refund under our policies.

11. Fraud Protection

We use automated screening to detect stolen card use. If an order is flagged, we may ask you to confirm your identity before releasing access, and we will refund immediately any payment we cannot safely accept. We will never ask you for your full card number, PIN, or online banking password — by email, phone or chat. Treat any such request as fraudulent and report it to us.

12. Discounts, Vouchers and Gifts

Promotional codes must be entered at checkout and cannot be applied retroactively. Unless stated otherwise, one code may be used per order. Course gifts and team seats are transferable once, to a named recipient, at no additional charge.

13. Contact

Billing questions are answered Monday to Friday, 9AM–6PM CST:

Orison Academy LLC, 5900 Balcones Drive Suite 100, Austin, TX 78731
Email: info@orisonacademy.com  |  Phone: +1 (681)-301-1934